1.1 Gara Tí Hon: Refers to the selling entity, located at: No. 5 Street No. 2, Pegasuite Apartment, Binh Dong Ward, Ho Chi Minh City.

1.2 Products: Refers to the goods (scale models, accessories, custom services, etc.) traded on the Website.

1.3 Customer: Refers to individuals with appropriate civil capacity or organizations performing transactions to purchase Products on the Website in accordance with the law.

1.4 Purchase Order: Refers to the electronic document confirming that the Customer has successfully performed a transaction on the Website.

These Terms and Conditions apply to any and all sales activities of Products between the Customer and Gara Tí Hon through the Website garatihon.com.

3.1 Selling Price: The price of the Product is listed on the Website at the time the Order is placed, inclusive of taxes (if any), but excluding shipping fees and other costs arising at the specific request of the Customer.

3.2 Purchase Documents: Gara Tí Hon will provide a sales invoice or equivalent electronic document for each Order based on the information provided by the Customer.

3.3 Payment: Customers shall pay in Vietnamese Dong (VND) through integrated methods on the Website, such as bank transfer, e-wallets, or Cash on Delivery (COD) where permitted.

4.1 Order Process: The process consists of four steps: (1) Product selection; (2) Confirmation of order information; (3) Payment (if selecting pre-payment); and (4) Order confirmation by Gara Tí Hon via Email/SMS/System.

4.2 Right to Refuse: Gara Tí Hon reserves the right not to confirm an order in cases of technical errors, system price discrepancies, or the inability to find a suitable shipping unit.

4.3 Cancellation by Customer: The Customer has the right to cancel an order before it is confirmed by Gara Tí Hon via the support hotline or the account management system.

4.4 Cancellation by Gara Tí Hon: Gara Tí Hon reserves the right to cancel an order if the Customer violates promotion policies or in events of force majeure lasting more than 24 hours.

5.1 Delivery Method: Standard delivery is implemented through third-party logistics partners.

5.2 Geographical Limits: Delivery is performed nationwide, excluding island and archipelago areas as per the regulations of the shipping units.

5.3 Inspection Policy: Gara Tí Hon does not apply a co-inspection policy upon delivery. Customers are required to film a video of the unboxing process as evidence for return or exchange support in case of discrepancies.

6.1 Returns and Exchanges: These actions are performed according to the specific Return and Refund Policy posted on the Website.

6.2 Warranty: For Products covered by a warranty, Gara Tí Hon will perform services according to the warranty conditions listed at the time of purchase.

7.1 Gara Tí Hon: Obligated to provide accurate product information, deliver goods in full, and resolve Customer complaints.

7.2 Customer: Obligated to review order information at the confirmation step, provide an accurate address, and pay the full transaction value.

For any inquiries or complaints, please contact:

Address: 5 Street No. 2, Pegasuite Apartment, Binh Dong Ward, Ho Chi Minh City.

Support Channels: Online customer care system at garatihon.com.

Timeline: Gara Tí Hon commits to receiving and responding to complaints at the earliest opportunity, not exceeding 05 working days.

All personal and transaction information of the Customer is secured according to the Privacy Policy posted on the Website. Customers shall not disclose or intentionally spread information detrimental to the reputation of Gara Tí Hon.

In all cases, the maximum compensation liability of Gara Tí Hon (if any arises) shall be limited to the total value of the Order paid by the Customer.

Gara Tí Hon reserves the right to make the final decision regarding the application of Promotional Programs, complaint handling, and dispute resolution related to Products and services on the Website.

12.1 Amendments: Gara Tí Hon reserves the right to adjust or supplement these Terms at any time in accordance with legal regulations.

12.2 Dispute Resolution: All disputes shall first be prioritized for resolution through negotiation and mediation. If an agreement cannot be reached, the dispute shall be resolved at the competent State authority in Ho Chi Minh City according to Vietnamese law.

Gara Tí Hon collects customer information for the following purposes:

• Transaction Support: Processing purchases, payment confirmations, and organizing product delivery.
• Customer Service: Providing product details, technical consultation (e.g., custom services, 3D printing), and support based on specific requests.
• Notifications & Updates: Sending updates regarding the latest scale models, limited collections, and membership rewards.
• Problem Resolution: Receiving and resolving complaints or issues arising during transactions.

We collect personal information when customers place an order on the website, including:

• Full Name
• Email Address
• Phone Number
• Delivery Address

Customer personal data will be stored until a deletion request is made by the customer or the customer performs the deletion through their account. In all other cases, personal information will be securely protected on the servers of garatihon.com.

• Shipping Partners: Providing Name, Address, and Phone Number to facilitate the delivery of goods.
• Gara Tí Hon Staff: Authorized personnel responsible for order processing and customer care.
• Legal Requirements: We may disclose personal information if required by law to comply with legal processes.
• Business Transfers (if any): In the event of a merger or business transition, the acquiring entity will have access to the stored information to continue providing services.

Our shipping services apply to all provinces and cities nationwide.

Processing Time: Once an order is successfully processed, it will be dispatched within 24 hours or according to the specific contract schedule.

Estimated Delivery: For customers in distant provinces, the expected delivery time is 3 to 5 days. Please note that actual delivery may vary depending on stock availability, weather conditions, or other external factors.

Calculation: Delivery time is calculated from the moment the ordering procedure is finalized with our consultant until the goods are received.

Specialized Support: For high-end customized models or specific technical items, we offer dedicated support to ensure proper handling and setup.

Delay Policy: In the event of a significant delay or if the product is not available for more than 10 days, customers may cancel the order without incurring any costs.

Regional Coverage: We utilize professional delivery services for all orders, including urban, suburban, and distant provincial locations.

Logistics Responsibilities:

• The shipping carrier is responsible for providing all necessary shipping documents during the delivery process.
• Gara Tí Hon is responsible for providing accurate and complete product-related documentation to both the logistics provider and the recipient.
• All orders are pre-packaged and sealed by Gara Tí Hon before shipment.
• The carrier operates under the "Original Seal, Original Package" principle and provides a delivery slip containing the recipient's name, phone number, address, and item name.
• Gara Tí Hon will include a valid sales slip within the package. Upon confirmation, an electronic invoice will be sent to the email address provided by the customer.
• The financial invoice or sales slip serves as the legal basis for processing any future complaints or claims.

Right to Inspect: Upon receiving the goods, customers have the right to request the delivery person to open the package for inspection before officially accepting the delivery.

Discrepancies: If the delivered product does not match the type or specification ordered, the customer has the right to refuse the package and is not required to make any payment.

Pre-paid Orders: If an order was paid in advance but the delivered item is incorrect, the customer may request a full refund or a replacement shipment as originally ordered.

Resolution Commitment: For any refund or exchange requests, please contact us via the information below. We are committed to resolving all customer requests promptly and fairly.